In the interest of providing you, our customers, with the best possible support, we have implemented a new support desk system. A permanent link has been added to the left navigation bar.
If you have not already, please register with us by clicking here. While registration is not required to create a support ticket, it is strongly recommended.
Once you have registered for the site, and confirmed by clicking a link that will be emailed to you, log in, and click on "Support Desk".
Once in the Support Desk, you will then be presented with a screen similar to the one on the left.
Note: Please allow up to 24 hours for access to viewing submitted problems and editing contact information. You will, however, be able to create a new problem ticket immediately.
Click on "Submit new problem" to start the process.
Once in the problem report entry screen, enter or validate your user name, email address, and phone number. Select a category under Classification, and enter a short description, and detailed description of the problem you are reporting. Additional notes are for related information that does not directly describe the problem, and are optional.
Once you are satisfied with your problem report, click "Save" to send the report to our support staff. After saving you should receive a message on the screen and the problem reporting form will be returned to blank / default mode.
You will also receive a confirmation email that your problem report has been received.
To return to the previous screen either click "Home" above the form, or click on "Support Desk" on the left navigation section.
Once a technician updates or closes your problem report, you will receive additional email notifications to indicate as such. Please watch for these messages as they may include a request to you, for more information for example, and the ticket may be waiting on you before any further work will be performed.
If you have any questions about this process, please feel free to contact us.
- Pigz In Zen, Support Staff
|Last Updated on Tuesday, 16 November 2010 19:20|